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樹德科技大學 經營管理研究所 楊一峰所指導 顏碧芳的 大高雄地區速食產業所提供之消費便利性對消費者滿意度之關聯大高雄地區速食產業所提供之消費便利性對 (2013),提出kfc客服電話關鍵因素是什麼,來自於速食產業、便利性、服務品質、消費者滿意度、中介效果、干擾效果。

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大高雄地區速食產業所提供之消費便利性對消費者滿意度之關聯大高雄地區速食產業所提供之消費便利性對

為了解決kfc客服電話的問題,作者顏碧芳 這樣論述:

Living in the busy modern society, in order to reduce the time spent on eating, people in our country have gradually changed their custom from eating traditional complex cooking food to convenient fast food. Because the western fast food industry in Taiwan meet the need of efficient eating habit, m

any people will put the fast food stores in the list while choosing what to eat. This makes people have close connection with fast food industry. The numbers of fast food company in Taiwan has reduced from early prosperity to three big company: the McDonald''s, Mos Burger, and KFC. The sever compet

ition urges the fast food companies to emphasis on their differences from others, and provide more convenient consumption patterns and the best service quality, so as to satisfy the consumers and to increase their profit. So, it is the most important lesson for the fast food company to increase the

consumer satisfaction. The research shows the results: (1) The conveniency shows positive effect on service quality. (2) Good service quality brings positive influence on consumer satisfaction. (3) The conveniency has positive influence on consumer satisfaction. (4) The service quality reinforces

the influence of the conveniency on the consumer satisfaction. (5) If the service quality of a fast food industry shows "jamming effect", the service quality will influence the relationship between consumer conveniency and consumer satisfaction.